TERMS AND CONDITIONS
Novitas Technology LLC
Version: TOS-2026-02
Effective Date: September 11, 2026
Last Updated: September 11, 2026
Website: novitastechnology.us
Email: [email protected]
IMPORTANT NOTICE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING, ACCESSING, OR USING ANY PRODUCT, SERVICE, SOFTWARE, PLATFORM, AUTOMATION, ARTIFICIAL INTELLIGENCE SYSTEM, COMMUNICATION SERVICE, CONSULTING SERVICE, OR OTHER SOLUTION PROVIDED BY NOVITAS TECHNOLOGY LLC.
THESE TERMS AND CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND NOVITAS TECHNOLOGY LLC.
BY PURCHASING A SERVICE, EXECUTING AN ORDER FORM OR SERVICE AGREEMENT, CHECKING A POLICY AGREEMENT CHECKBOX, CREATING AN ACCOUNT, OR ACCESSING OR USING ANY NOVITAS TECHNOLOGY LLC SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL POLICIES INCORPORATED BY REFERENCE.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PURCHASE, ACCESS, OR USE THE SERVICES.
1. PARTIES AND DEFINITIONS
1.1 Parties
These Terms and Conditions ("Terms") are entered into between Novitas Technology LLC, a Wyoming limited liability company with principal business operations in Houston, Texas ("Novitas Technology LLC," "Novitas," "we," "us," or "our"), and the individual or business entity purchasing, accessing, or using the Services ("Client," "Customer," "Subscriber," "User," or "you").
1.2 Definitions
"Services" means any products, services, software, artificial intelligence systems, voice agents, automation systems, websites, applications, CRM services, messaging services, consulting services, implementation services, integrations, workflows, business systems, digital products, or other solutions provided by Novitas Technology LLC.
"Platform" means any website, application, portal, CRM environment, dashboard, automation infrastructure, AI system, communication system, workflow environment, or other technology made available directly or indirectly by Novitas Technology LLC.
"AI Systems" means artificial intelligence technology, including but not limited to AI assistants, AI agents, AI voice systems, conversational AI, generative AI, automated decision-support systems, workflow agents, and related technology.
"Client Data" means information, documents, contact records, leads, customer records, business data, scripts, content, files, communications, and other information supplied by or on behalf of a Client.
"Fees" means any subscription fees, implementation fees, setup fees, usage fees, consulting fees, communication charges, carrier fees, software fees, regulatory fees, pass-through charges, or other amounts payable for the Services.
2. INCORPORATED POLICIES
The following policies, when applicable, are incorporated into these Terms by reference and form part of the agreement between Novitas Technology LLC and the Client:
Privacy Policy
TCPA and Communications Acceptable Use Policy
Income and Results Disclaimer
Affiliate or Partner Agreement, where applicable
Jurisdiction-specific disclosures or addenda
Service Orders, Statements of Work, Proposals, or Implementation Agreements
Any other written policy or agreement expressly incorporated into the Client's purchase or engagement
If a specific Service Order, Statement of Work, or written agreement conflicts with these general Terms regarding a matter specifically addressed by that agreement, the more specific agreement will control for that particular matter.
3. ACCEPTANCE OF TERMS
3.1 Methods of Acceptance
You accept these Terms by performing any of the following actions:
Checking an agreement or consent checkbox
Completing a purchase
Signing an order form, proposal, agreement, or Statement of Work
Creating or activating an account
Accessing or using the Services
Continuing to use the Services after receiving notice of updated Terms
3.2 Electronic Acceptance and Audit Trail
Novitas Technology LLC may record information associated with electronic acceptance, including:
Name
Business name
Contact information
Date and time
IP address
Services purchased
Agreement or policy version
Checkbox confirmation
Electronic signature records
Transaction records
Such records may constitute evidence of electronic acceptance under applicable electronic transaction and electronic signature laws.
3.3 Eligibility
By accepting these Terms, you represent and warrant that:
You are at least 18 years of age.
You have legal capacity to enter into a binding agreement.
If acting for a business, you have authority to bind that business.
Information provided to Novitas Technology LLC is accurate.
Your use of the Services will comply with applicable federal, state, and local laws.
4. NATURE OF SERVICES
4.1 Technology and Business Services
Novitas Technology LLC provides technology, artificial intelligence, automation, communication, integration, consulting, implementation, business infrastructure, and related services.
Specific features, deliverables, implementation requirements, pricing, and scope may vary by engagement and will be identified in the applicable checkout page, proposal, Service Order, Statement of Work, invoice, or other written agreement.
4.2 Artificial Intelligence Systems
Certain Services may use artificial intelligence.
AI-generated information, recommendations, communications, summaries, responses, workflows, or other outputs may contain errors, omissions, incomplete information, or unexpected results.
Clients are responsible for reviewing AI outputs when human review is appropriate or legally required.
Novitas Technology LLC does not guarantee that AI-generated information will always be accurate, complete, or appropriate for every situation.
4.3 Automated Voice and Communication Systems
Certain Services may include automated telephone calls, artificial intelligence voice agents, SMS messaging, email automation, chat systems, or other automated communications.
Clients are solely responsible for ensuring that their use of these communication technologies complies with applicable law, including where applicable:
Telephone Consumer Protection Act ("TCPA")
Federal Communications Commission regulations
CAN-SPAM Act
A2P 10DLC requirements
State telemarketing laws
State automated-call laws
Consent and opt-out requirements
Call recording laws
4.4 Call Recording
Calls made through certain Services may be recorded or transcribed.
Clients are responsible for providing any legally required disclosure or obtaining any legally required consent regarding call recording.
4.5 No Guarantee of Business Results
Novitas Technology LLC provides technology, systems, automation, artificial intelligence, and professional services.
We do not guarantee:
Revenue
Profit
Lead volume
Conversion rates
Appointment volume
Customer acquisition
Sales
Financing approval
Business growth
Cost savings
Specific operational results
Results depend upon numerous factors outside Novitas Technology LLC's control.
5. FEES, PAYMENT, AND BILLING
5.1 Fees
Fees applicable to a particular Service will be disclosed through the relevant:
Proposal
Checkout page
Invoice
Service Order
Statement of Work
Subscription agreement
Written pricing agreement
These Terms do not establish a fixed price for any Novitas Technology LLC Service.
5.2 Payment Authorization
By purchasing a Service, you authorize Novitas Technology LLC and its authorized payment processors to charge the payment method provided for all authorized Fees.
Recurring Services may continue to be billed at the applicable billing interval until canceled in accordance with the applicable agreement.
5.3 Third-Party and Pass-Through Charges
Certain Services may involve third-party costs, including:
Telecommunications charges
SMS or voice usage
Phone numbers
Carrier registration fees
A2P 10DLC fees
Payment processing fees
Software licensing
AI usage
Data usage
Third-party application charges
Where disclosed, such charges may be passed through to the Client.
Payment of a carrier, registration, or compliance fee does not guarantee carrier approval, registration approval, messaging deliverability, or telecommunications availability.
5.4 Failed Payments
If payment fails or becomes overdue, Novitas Technology LLC may suspend or restrict Services until payment is received.
Clients remain responsible for all valid amounts owed.
5.5 Taxes
Clients are responsible for applicable taxes, duties, assessments, or governmental charges associated with their purchase unless otherwise required by law.
6. CANCELLATION, TERMINATION, AND REFUNDS
6.1 Cancellation
Cancellation terms may vary by Service and will be governed by the applicable proposal, Service Order, Statement of Work, checkout disclosure, subscription agreement, or other written agreement.
Unless a more specific agreement provides otherwise, cancellation requests should be submitted in writing to:
6.2 Refunds
Except where expressly provided in writing by Novitas Technology LLC or required by applicable law, Fees paid for Services already purchased, delivered, performed, activated, licensed, provisioned, or incurred are non-refundable.
Any Service-specific refund policy contained in a proposal, checkout page, Statement of Work, or written agreement will control for that Service.
6.3 Chargebacks
Clients should contact Novitas Technology LLC regarding billing concerns before initiating a chargeback.
Fraudulent, abusive, or improper payment disputes concerning validly authorized charges may result in suspension or termination of Services and collection activity as permitted by law.
Nothing in this section eliminates any legal right a Client may have to dispute an unauthorized or incorrect charge.
7. ACCEPTABLE USE
7.1 Lawful Use
Services may only be used for lawful purposes.
Clients may not use the Services to engage in fraud, unlawful solicitation, deceptive conduct, harassment, unauthorized data collection, privacy violations, intellectual property violations, or other unlawful activity.
7.2 Prohibited Conduct
The following are prohibited:
Fraud or deceptive conduct
Harassment, threats, or abuse
Unauthorized system access
Distribution of malware or harmful code
Identity impersonation
Illegal communications
Unauthorized scraping or harvesting of information
Reverse engineering where prohibited by law or agreement
Circumventing security controls
Unauthorized resale or sublicensing
Providing materially false information to Novitas Technology LLC
Using purchased, scraped, harvested, or unlawfully obtained contact lists for automated marketing
Sending communications without legally required consent
7.3 SMS, Voice, and Automated Communications
Clients using automated communications must maintain all legally required consent and records.
Clients may not use Novitas Technology LLC Services to send communications that violate the TCPA, FCC regulations, CAN-SPAM Act, applicable state laws, carrier policies, or A2P 10DLC requirements.
Clients are responsible for honoring opt-out requests.
7.4 Client Responsibility for Contacts
Clients are solely responsible for ensuring that contact lists and lead information they upload, import, synchronize, or otherwise use through the Services were obtained lawfully.
Novitas Technology LLC may process such information as a technology service provider acting on behalf of the Client.
8. MOBILE INFORMATION, SMS CONSENT, AND CONTACT DATA
Novitas Technology LLC does not sell, rent, or share personal contact information, including mobile phone numbers or email addresses, with third parties or affiliates for their marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors and service providers solely as necessary to provide support services, operate our technology platform, process communications, deliver messages, maintain infrastructure, provide requested functionality, comply with legal obligations, or fulfill services requested by the customer.
All other use-case categories exclude text messaging originator opt-in data and consent.
SMS opt-in information, mobile phone numbers, messaging consent, consent records, and opt-in data will not be sold, rented, transferred, or shared with any third party, affiliate, lead generator, or other organization for marketing or promotional purposes.
SMS consent is specific to Novitas Technology LLC and is not transferable to another business or organization.
Text messaging originator opt-in data and consent will not be shared with any third party for their independent marketing or promotional purposes.
Nothing in this section prevents Novitas Technology LLC from using telecommunications carriers, messaging providers, technology vendors, CRM providers, cloud providers, or other service providers strictly as necessary to provide the communications or Services requested by the customer, provided such providers process information only in connection with providing those services.
9. SMS COMMUNICATIONS AND OPT-OUT RIGHTS
Where Novitas Technology LLC sends SMS communications directly to an individual who has provided consent:
Message frequency may vary.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing goods or services unless otherwise permitted by law.
Recipients may reply STOP to opt out.
Recipients may reply HELP for assistance.
Following a valid STOP request, marketing SMS messages will cease except where a limited confirmation or legally permitted transactional message is allowed.
Consent records may be retained as required for compliance, dispute resolution, carrier requirements, or legal obligations.
10. INTELLECTUAL PROPERTY
10.1 Novitas Technology LLC Property
All intellectual property owned or developed by Novitas Technology LLC remains the property of Novitas Technology LLC unless otherwise expressly agreed in writing.
This may include:
Software
Systems
Frameworks
Automation architecture
AI systems
Prompts
Templates
Workflows
Documentation
Designs
Training materials
Scripts
Methodologies
Branding
Trademarks
Processes
Business systems
Proprietary technology
10.2 Client License
Subject to payment and compliance with these Terms, Novitas Technology LLC may grant Clients a limited, non-exclusive, non-transferable right to use applicable Services during the authorized service period.
10.3 Client Content
Clients retain ownership of content and business information they provide to Novitas Technology LLC.
By supplying Client Data, Clients authorize Novitas Technology LLC and its necessary service providers to process, transmit, store, reproduce, and use such information solely as reasonably necessary to provide the Services.
10.4 Aggregated and De-Identified Data
Novitas Technology LLC may use aggregated or de-identified information that does not reasonably identify an individual or specific Client for analytics, research, security, product development, and Service improvement.
11. CONFIDENTIALITY
11.1 Novitas Confidential Information
Clients may receive access to non-public information concerning Novitas Technology LLC's systems, technology, AI architecture, processes, pricing methodologies, business operations, strategies, or intellectual property.
Clients may not disclose confidential information except as authorized by Novitas Technology LLC or required by law.
11.2 Client Confidential Information
Novitas Technology LLC will treat Client business information, contact data, account data, and other confidential information in accordance with its Privacy Policy and applicable law.
Novitas Technology LLC does not sell Client personal information or contact information to third parties for marketing purposes.
12. DATA PRIVACY AND SECURITY
12.1 Privacy Policy
Collection, use, storage, disclosure, and protection of personal information by Novitas Technology LLC is governed by the Novitas Technology LLC Privacy Policy.
12.2 Client Responsibilities
Clients who submit or upload personal information concerning third parties are responsible for:
Obtaining legally required consent
Providing required notices
Maintaining appropriate privacy policies
Complying with applicable data protection laws
Responding appropriately to privacy rights requests
Maintaining lawful records of communication consent
12.3 Security
Novitas Technology LLC uses commercially reasonable administrative, technical, and organizational measures designed to safeguard data.
However, no electronic system, cloud service, network, telecommunications platform, or storage environment can be guaranteed to be completely secure.
13. THIRD-PARTY SERVICES
Novitas Technology LLC may integrate or rely upon third-party technology, including:
Cloud infrastructure
CRM systems
AI providers
Telecommunications carriers
SMS providers
Voice providers
Automation platforms
Payment processors
Email systems
Scheduling systems
Analytics providers
APIs
Software applications
Third-party services are governed by their own systems, policies, functionality, availability, and terms.
Novitas Technology LLC does not guarantee the availability or performance of third-party infrastructure.
14. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
NOVITAS TECHNOLOGY LLC DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED SERVICE
ERROR-FREE OPERATION
ACCURACY OF AI-GENERATED CONTENT
SPECIFIC BUSINESS RESULTS
NOVITAS TECHNOLOGY LLC DOES NOT WARRANT THAT THE SERVICES WILL PRODUCE ANY PARTICULAR FINANCIAL, OPERATIONAL, MARKETING, SALES, OR BUSINESS OUTCOME.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVITAS TECHNOLOGY LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE SERVICES.
THIS INCLUDES, WITHOUT LIMITATION:
LOST PROFITS
LOST REVENUE
LOST BUSINESS OPPORTUNITY
LOSS OF DATA
LOSS OF GOODWILL
SERVICE INTERRUPTION
THIRD-PARTY PLATFORM FAILURE
TELECOMMUNICATIONS FAILURE
AI-GENERATED ERRORS
Unless a separate written agreement expressly provides otherwise, Novitas Technology LLC's aggregate direct liability arising from a particular Service will not exceed the amount paid by the Client to Novitas Technology LLC for that Service during the three months immediately preceding the event giving rise to the claim or $1,500, whichever is less, to the maximum extent permitted by applicable law.
16. INDEMNIFICATION
To the extent permitted by law, Clients agree to defend, indemnify, and hold harmless Novitas Technology LLC and its members, managers, officers, employees, agents, contractors, successors, and assigns from claims, damages, penalties, fines, losses, and expenses arising from:
Client misuse of the Services
Client violation of these Terms
Client violation of applicable law
TCPA violations attributable to Client activity
Telemarketing violations attributable to Client activity
Privacy violations attributable to Client-provided data or instructions
Unauthorized use of contact lists
Failure to obtain required communication consent
Client-generated or Client-approved content
Claims by Client contacts arising from communications initiated on behalf of the Client
Intellectual property violations involving materials provided by the Client
17. SUSPENSION AND TERMINATION
Novitas Technology LLC may suspend or terminate Services for reasons including:
Material breach of these Terms
Non-payment
Fraud
Unlawful activity
Abuse of the Platform
Privacy or security violations
TCPA or communications violations
Carrier compliance violations
Conduct creating legal or regulatory exposure
Unauthorized access or misuse
Violation of applicable third-party provider requirements
Upon termination, access to applicable Services may cease.
Terms that by their nature should survive termination will survive, including confidentiality, intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution.
18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 Governing Law
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.
18.2 Informal Resolution
Before commencing arbitration, the complaining party must provide written notice describing:
The dispute
Relevant facts
Requested resolution
The parties will have at least thirty (30) days to attempt to resolve the dispute informally.
18.3 Binding Arbitration
EXCEPT FOR MATTERS ELIGIBLE FOR SMALL CLAIMS COURT OR REQUESTS FOR EMERGENCY INJUNCTIVE RELIEF, DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL BE RESOLVED THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER THE APPLICABLE AAA RULES.
The arbitration will be conducted by a single arbitrator.
The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
18.4 Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS.
THE PARTIES WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, MASS, OR REPRESENTATIVE ACTION.
18.5 Jury Trial Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL FOR CLAIMS SUBJECT TO ARBITRATION.
18.6 Small Claims
Either party may pursue an eligible individual matter in small claims court.
18.7 Federal Arbitration Act
The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions of these Terms where applicable.
19. FORCE MAJEURE
Novitas Technology LLC will not be liable for failure or delay caused by circumstances beyond its reasonable control, including:
Natural disasters
Government action
War
Terrorism
Public health emergencies
Telecommunications outages
Internet outages
Carrier failures
Cloud service failures
AI provider outages
Third-party platform outages
Labor disruptions
Power failures
Cyberattacks
Other events outside Novitas Technology LLC's reasonable control
20. CHANGES TO SERVICES OR TERMS
Novitas Technology LLC may modify its Services, features, infrastructure, technology providers, integrations, or these Terms as business, legal, regulatory, security, or technical requirements evolve.
Material changes to these Terms may be communicated through the website, email, account notification, or another reasonable method.
Continued use of the Services following the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.
21. GENERAL PROVISIONS
21.1 Entire Agreement
These Terms, together with applicable policies, Service Orders, Statements of Work, proposals, addenda, and written agreements, constitute the agreement between Novitas Technology LLC and the Client concerning the applicable Services.
21.2 Severability
If any provision is determined to be invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.
21.3 No Waiver
Failure by Novitas Technology LLC to enforce a provision does not waive the right to enforce that provision later.
21.4 Assignment
Novitas Technology LLC may assign these Terms in connection with a merger, acquisition, restructuring, asset sale, financing transaction, or other business transaction.
Clients may not assign their rights or obligations without Novitas Technology LLC's written consent unless otherwise required by law.
21.5 Independent Parties
Nothing in these Terms creates an employment relationship, partnership, franchise, joint venture, or agency relationship between Novitas Technology LLC and a Client.
21.6 Headings
Headings are provided for convenience and do not control interpretation of these Terms.
21.7 Language
These Terms are written in English. If a translated version conflicts with the English version, the English version controls to the extent permitted by law.
22. CONTACT INFORMATION
Questions regarding these Terms may be directed to:
Novitas Technology LLC
Website: novitastechnology.us
Email: [email protected]
CLIENT ACKNOWLEDGMENT
By purchasing, accessing, or using Novitas Technology LLC Services, you acknowledge that:
You have read and understood these Terms and Conditions.
You agree to comply with these Terms and applicable incorporated policies.
You understand that artificial intelligence and automated technology may be used in providing Services.
You understand that Novitas Technology LLC does not guarantee specific financial or business outcomes.
You are responsible for the legality of contact information, customer data, and marketing data you provide.
You are responsible for obtaining legally required consent before initiating automated marketing communications.
You understand that SMS opt-in information and messaging consent will not be sold, rented, transferred, or shared with third parties for their independent marketing or promotional purposes.
You understand that SMS consent provided specifically to Novitas Technology LLC is not transferable to another business or organization.
You agree to the applicable dispute resolution provisions contained in these Terms.
You have had a reasonable opportunity to review these Terms and seek independent legal advice before accepting them.
Novitas Technology LLC Terms and Conditions | Version TOS-2026-02 | Effective September 11, 2026 | Governing Law: State of Wyoming | novitastechnology.us | [email protected]